Effective Date: 01 January 2026
Welcome to Makopo Appliances. These Terms & Conditions govern your use of www.makopo.com and the purchase of products through our website. By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions.
Makopo Appliances is an online retailer offering home appliances and related products to customers in South Africa.
Website: https://makopo.com
Email: info@makopo.com
To place an order on our website, you must:
Be at least 18 years of age, or have the permission of a parent or legal guardian.
Provide accurate, complete, and up-to-date information.
Have the legal capacity to enter into a binding agreement.
We strive to ensure that all product descriptions, specifications, images, and pricing displayed on our website are accurate.
However:
Product colours may vary depending on your screen or device.
Manufacturers may update specifications without prior notice.
Images are for illustrative purposes and may differ slightly from the actual product.
If we discover an error relating to pricing, product information, or availability, we reserve the right to correct the error and, where necessary, cancel or amend the affected order after notifying you.
All prices displayed on Makopo are in South African Rand (ZAR).
Prices are subject to change without prior notice.
The price displayed at the time your order is confirmed will apply to your purchase.
Delivery charges, where applicable, are calculated during checkout and displayed before payment.
Submitting an order does not mean it has been accepted.
An order is considered accepted only after:
Payment has been successfully authorised (where applicable); and
We confirm that the product is available for fulfilment.
Makopo Appliances reserves the right to refuse or cancel any order due to:
Product unavailability;
Pricing or technical errors;
Suspected fraud or unauthorised transactions; or
Any other legitimate reason permitted by law.
If your order is cancelled after payment has been received, you will receive a refund using the original payment method.
Makopo Appliances accepts secure online payments through authorised payment providers, including Bob Pay, as well as any other payment methods displayed during checkout.
Payments are processed using encrypted and secure payment systems.
Makopo Appliances does not store customers’ debit or credit card information.
Delivery is available to eligible locations within South Africa.
Estimated delivery times are provided as a guide only and may vary due to:
Courier delays;
Weather conditions;
Public holidays;
High order volumes; or
Circumstances beyond our reasonable control.
Customers are responsible for ensuring that the delivery address and contact details provided are accurate.
Customers should inspect all products immediately upon delivery.
If a product arrives damaged, defective, or incorrect, please notify Makopo as soon as reasonably possible and before installing or using the product where practicable.
Supporting photographs may be requested to assist in resolving the matter.
Returns, exchanges, and refunds are governed by our Refund Policy, which forms part of these Terms & Conditions.
Customers are encouraged to review the Refund Policy before placing an order.
Where applicable, products are covered by the manufacturer’s warranty and any rights available under South African consumer protection laws.
The warranty does not cover damage resulting from:
Misuse or abuse;
Incorrect installation;
Negligence;
Unauthorised repairs or modifications;
Failure to follow the manufacturer’s instructions.
Certain appliances should be installed by a qualified technician where recommended by the manufacturer.
Makopo is not responsible for damage resulting from improper installation or use that is inconsistent with the manufacturer’s instructions.
Customers agree to:
Provide accurate information when placing an order.
Keep account login details secure.
Use the website only for lawful purposes.
Comply with all applicable laws while using the website.
To the fullest extent permitted by law, Makopo shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.
Nothing in these Terms excludes or limits any rights that cannot legally be excluded under South African law.
While we aim to keep our website available at all times, we cannot guarantee uninterrupted access.
Makopo may suspend or restrict access to the website for maintenance, upgrades, security, or technical reasons without prior notice.
Your personal information is processed in accordance with our Privacy Policy and applicable South African privacy legislation.
Makopo shall not be liable for delays or failures to perform its obligations where such delays or failures result from events beyond our reasonable control, including but not limited to:
Natural disasters;
Floods;
Fires;
Power outages;
Internet failures;
Labour disputes;
Civil unrest;
Government actions; or
Courier disruptions.
Makopo Appliances may amend these Terms & Conditions from time to time.
Any changes will become effective when published on www.makopo.com.
Customers are encouraged to review these Terms periodically.
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts, unless otherwise required by applicable law.
If you have any questions regarding these Terms & Conditions, please contact us:
Makopo Appliances
Website: https://www.makopo.com
Email: info@makopo.com
We aim to respond to customer enquiries as promptly as reasonably possible.
